Troubleshooting

Start with the symptom that matches what you see.

I am on the wrong site

Use these URLs:

• Public docs: psilon.dev
• Dashboard: app.psilon.dev
• Share links: https://<name>.share.psilon.dev

The dashboard asks me to sign in again

• Use https://app.psilon.dev.
• Allow cookies for psilon.dev.
• Sign out, then sign in again.
• Contact your operator if the account is not enabled.

SSH is denied

• Confirm that your public key is saved in Profile.
• Confirm that your SSH client is using the matching private key.
• Check the hostname copied from the dashboard.
• Retry with verbose SSH output:

ssh -v <name>.psilon.dev

The browser shell does not open

• Refresh the dashboard.
• Confirm that your browser session is still signed in.
• Try the Open Terminal button from the VMs view.
• If it still fails, include the workspace name and approximate time when reporting it.

My share link does not load

• Confirm your app is listening on port 80 inside the workspace.
• Confirm the app binds to 0.0.0.0, not only 127.0.0.1.
• Recreate the share link from the dashboard.
• Stop sharing if you no longer want the URL to be public.